Ready Paintings & Prints

Shipping Policy:

- The Stolen offers FREE shipping within the continental USA and uses secure packaging.

- Please contact us for shipping information for international orders.

- Handling time: 4 - 7 days, shipping speed: 3 - 6 business days.

- Hassle free order: you will be provided with a tracking number, so you will be able to monitor your package location.

- All shipments are insured and require a signature upon the delivery.

 

Custom Orders:

- The Stolen accepts custom orders as well; please feel free to contact us for more information.

 

Wholesale:

- Please contact us for more information regarding wholesale orders.

 

Quality Guarantee:

- The Stolen uses original design and high-quality materials only.

 

Payment Policy:

- The Stolen accepts PayPal and major debit/credit cards payments as well as gift cards.

 

Cancellation Policy:

- An order can be canceled within 12 hours after an order was placed.  We will fully refund you; no questions asked.

After 12 hours fees may apply.

 

Returns:

- The Stolen accepts free returns for any reasons within 14 days from a delivery date (With a use of our shipping labels. Does not apply to custom orders, for custom orders please see below). Full refund or an exchange will be issued within 7 to 14 business days from the day an item is received back.

 

Refund cases:

- an order was not delivered: tracking number shows as undelivered for more than 12 business days.

- an item is damaged: you can provide us with pictures of a clear damage.

 

All rights reserved:

- Designs / images / content can not be copied or used fully or partially for any commercial purposes without The Stolen's written approval.

 

 

Custom Portraits & Paintings

Shipping & Total Turnaround Time:

- Total turnaround time for custom orders is 14 - 35 days. That includes production, corrections, handling, and delivery.

However, it may be affected by the number of requested revisions and/or customer's confirmation waiting time. The Stolen stands for the best products quality. We do not use any special products that can speed up the process and drying time but impact the painting quality and a painting lifetime. Our team artists work carefully to deliver the most precious results to you. 

- Please contact us for expedited 3-days orders and other options.

- The Stolen offers FREE shipping within the continental USA and uses secure packaging.

- Please contact us for shipping information for international orders.

- Hassle free order: you will be provided with a tracking number, so you will be able to monitor your package location.

- All shipments are insured and require a signature upon the delivery.

Quality Guarantee:

- The Stolen uses high-quality materials only.

- Love your painting 200%: The Stolen offers free finished painting preview and unlimited corrections within the originally submitted photo.

All other corrections can be done with additional fees.​

Payment Policy:

- The Stolen accepts PayPal and major debit/credit cards payments as well as gift cards.

Final Payments:

- If the total invoice amount was split into 2 payments (50% prepaid only) the final invoice is due after the painting is confirmed by a customer prior to shipping or 14 days after the finished painting preview was submitted to a customer if no communication occurs.

 

Cancellation Policy:

- A custom order can be canceled within 12 hours after an order was placed.  We will fully refund you; no questions asked.

After 12 hours fees may apply.

Refund Policy:

- All custom orders are subject to an approval from a customer side prior shipping. As the result, all custom orders are not refundable.

Refund cases:

- An order was not delivered: tracking number shows as undelivered for more than 12 business days.

- An item is damaged during the shipping process: you can provide us with pictures of a clear damage.

 

Returns:

- All custom orders are subject to an approval from a customer side prior shipping. As the result, all custom orders are not returnable.​
 

 

Live Event Painting

Booking Deposit:

- As there is a limited availability a booking deposit is required. Please contact us for details.

- The deposit will be deducted from the total invoice amount.

 

Reservation Confirmation:

- We will contact you 14 days prior to the event to confirm your reservation and discuss the details of the event.

If the reservation is confirmed 50% of the total invoice amount will be due.

 

Venue Insurance:

- We do have a commercial insurance for the venues. Please feel free to request it if needed.

 

Studio Details Finish Turnaround:

- If a painting is being finished in a studio after the event, the approximate turnaround is 14 - 35 days. That includes production, corrections, handling and delivery time.

 

Quality Guarantee:

- The Stolen uses high-quality materials only.

- Love your painting 200%: The Stolen offers free finished painting preview and unlimited corrections within the originally agreed scene.

All other corrections can be done with additional fees.

 

Payment Policy:

- The Stolen accepts PayPal and major debit/credit cards payments as well as gift cards.

 

Final Payments:

- If the total invoice amount was split into 2 payments (50% prepaid only) the final invoice is due after the painting is confirmed by a customer 7 days prior to the delivery or 14 days after the finished painting preview was submitted to a customer if no communication occurs.

 

Cancellation Policy:

- The reservation can be canceled within 12 hours after was booked. We will fully refund you; no questions asked.

After 12 hours the deposit becomes non-refundable.

- If cancellation occurs after the 50% of total invoice amount was paid, additional to the deposit fees may apply.

Refund Policy:

- All custom orders are subject to an approval from a customer side prior delivery. As the result, all custom orders are not refundable.

Returns:

- All custom orders are subject to an approval from a customer side prior delivery. As the result, all custom orders are not returnable.

 

 

Questions?

Feel Free to Contact Us

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